Decision-makers in the healthcare industry must develop public policies based on the findings of various scientific researches as a result of an ever-changing and evolving environment. This article assesses patient satisfaction research as a foundation for health policies. 621 articles from the Scopus database that were published between 2000 and 2020 were used as a sample for the investigation. The United States was the largest producer and research partner on patient satisfaction and health policy in the world. The most productive publications, organizations, and journals, however, are British in origin. Regarding the themes, we discover that there is little scientific production in the areas of economics and management. We split the study period into two periods of equal length in order to investigate the evolution of keywords. The term "Perception" sticks out in the second sub-period, indicating that the patient's viewpoint is currently being taken into consideration.
